Política de envío

Effective Date: September 21, 2026
Last Updated: October 9, 2026

This Shipping Policy explains how orders placed through www.rawdenima.shop are processed, shipped, tracked, and delivered within the United States.

1. Store Information

Trade Name: Rawdenima
Website: www.rawdenima.shop
Email: info@rawdenima.shop
Phone: +49 171 2748915
Business Address: Nelkenstraße 7, 85053 Ingolstadt, Germany
Primary Market: United States

2. Shipping Availability

Rawdenima currently ships to destinations within the United States that are supported by our checkout and fulfillment services.

Shipping availability may vary depending on the delivery address and the products included in the order. If an address cannot be serviced, checkout may prevent the order from being completed, or we may contact the customer to discuss available options.

3. Shipping Methods, Costs, and Delivery Estimates

Our standard order processing and shipping estimates are as follows:

Shipping Method	Processing Time	Transit Time After Dispatch	Estimated Total Time
Standard Shipping	1–3 business days	5–8 business days	6–11 business days

Applicable shipping charges, if any, will be displayed at checkout before payment is completed. Customers can review the available shipping options and applicable charges before submitting an order.

Processing time begins after successful payment confirmation. Transit time begins when the order has been dispatched to the shipping carrier.

All delivery timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

4. Business Days and Order Cut-Off

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed outside normal business hours, on weekends, or on public holidays will generally begin processing on the next business day.

Additional time may be required if an order needs payment verification, address confirmation, inventory checks, or other reasonable fraud-prevention reviews.

5. Order Processing

Orders are processed after successful payment authorization.

Before shipment, orders may undergo payment verification, fraud-prevention review, address validation, inventory confirmation, and packing.

An order confirmation email confirms that we have received your order. It does not mean that the order has been shipped.

We will make reasonable efforts to process orders within the stated processing timeframe, subject to product availability and the circumstances described in this policy.

6. Shipping Confirmation and Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information where available.

Please allow up to 48 hours for tracking information to become active or display its first update after a shipping label has been created or the shipment has been registered with the carrier.

If tracking has not updated for an unusually long period, please contact us at info@rawdenima.shop with your order number.

7. Shipping Carriers

Rawdenima works with third-party postal and courier providers selected according to shipment destination, package size, service availability, and fulfillment requirements.

A specific carrier is not guaranteed unless it is expressly identified as a selected shipping option during checkout.

8. Third-Party Fulfillment

Rawdenima may use third-party fulfillment providers and logistics facilities to store, pack, and dispatch orders.

As a result, an order may be shipped from a fulfillment facility that differs from our administrative business address in Germany.

The dispatch location may vary depending on product availability and fulfillment arrangements.

9. Multiple Shipments

Orders containing multiple products may be shipped separately if the items are fulfilled from different inventory locations or require different handling arrangements.

Customers may receive multiple packages and separate tracking numbers for a single order.

Receiving one package does not necessarily mean that the entire order has been delivered. Please refer to the tracking information for each shipment.

10. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify the following details before placing an order:

Recipient name;
Street address;
Apartment, unit, or suite number, if applicable;
City;
State;
ZIP code; and
Contact information, where requested.

If you notice an error after placing an order, contact info@rawdenima.shop as soon as possible.

We will make reasonable efforts to assist with address corrections before fulfillment or dispatch. However, we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to a shipping carrier.

Rawdenima is not responsible for delivery problems caused by inaccurate or incomplete information provided by the customer, subject to applicable law.

11. Delivery Delays

Delivery may occasionally take longer than the estimated timeframe due to circumstances including:

Shipping carrier delays;
Severe weather or natural disasters;
Transportation or logistical disruptions;
Public holidays and seasonal shipping volumes;
Incorrect or incomplete delivery addresses;
Security inspections; or
Other circumstances beyond our reasonable control.

If a material delivery delay occurs, we will make reasonable efforts to review the available shipping information and assist the customer.

12. Packages Marked as Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, please take the following steps:

Check around the delivery location and any designated safe place;
Check with household members;
Contact building management or reception, if applicable;
Check with neighbors where appropriate; and
Contact the shipping carrier to confirm the delivery details.

If the package still cannot be located, contact info@rawdenima.shop with your order number and tracking information.

We will review the available information and, where appropriate, contact the carrier or advise you on the next steps.

13. Lost or Missing Shipments

If your shipment appears to be lost or tracking has not updated for an unusually long period, please contact info@rawdenima.shop.

Please include your order number and tracking details so that we can review the shipment and, where appropriate, open an investigation with the carrier.

We will assess the circumstances and work with the customer to determine an appropriate resolution in accordance with applicable law and our relevant store policies.

14. Damaged, Incorrect, or Missing Products

If your order arrives damaged, contains an incorrect item, or is missing a product, please contact info@rawdenima.shop as soon as reasonably possible.

Please provide:

Your order number;
A description of the issue;
Photographs of any damaged or incorrect products, where applicable; and
Photographs of the packaging and shipping label, if available.

We will review the information and determine an appropriate resolution based on the circumstances and applicable law.

For issues attributable to Rawdenima, we will provide appropriate assistance, which may include a replacement, refund, or return shipping assistance where applicable.

15. Failed or Undeliverable Deliveries

A shipment may be undeliverable because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or other delivery circumstances.

If a package is returned to us or our fulfillment provider, we will review the available information and contact the customer where appropriate.

Additional shipping charges may apply if a new shipment is requested because the original delivery failed due to incorrect information or circumstances attributable to the customer. Any applicable reshipping charges will be communicated before the order is resent.

16. Order Changes and Cancellations

If you need to change or cancel an order, contact info@rawdenima.shop as soon as possible.

Cancellation or modification requests should be submitted before the order enters fulfillment whenever possible.

We will make reasonable efforts to accommodate requests received before fulfillment or dispatch, but changes and cancellations cannot be guaranteed.

Once an order has been packed, dispatched, or transferred to a shipping carrier, we may no longer be able to modify or cancel the shipment. In such cases, customers may need to follow our applicable Return & Refund Policy.

Nothing in this section limits any rights that customers may have under applicable law.

17. Shipping Costs for Returns

Return shipping arrangements are governed by our Return & Refund Policy.

For discretionary returns, such as change-of-mind returns, customers may be responsible for return shipping costs as described in that policy.

For damaged, defective, or incorrect products attributable to Rawdenima, we will provide appropriate assistance with return shipping costs where applicable.

Please contact us before returning an item so that we can provide the relevant instructions.

18. Customer Responsibilities

Customers are responsible for:

Providing accurate and complete delivery information;
Reviewing order confirmations and contacting us promptly about errors;
Monitoring tracking information where available;
Taking reasonable steps to receive or locate delivered packages; and
Contacting us promptly if a delivery problem occurs.

Any assessment of responsibility for delivery problems or additional costs will be subject to the circumstances and applicable law.

19. Events Beyond Our Reasonable Control

Rawdenima is not responsible for delays caused by events beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, transportation interruptions, government actions, public emergencies, or other extraordinary events.

We will make reasonable efforts to assist affected customers and provide available updates when such events materially affect delivery.

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded or limited.

20. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, fulfillment arrangements, or operational requirements.

The latest version will be published on our website with the updated date. Changes will apply as permitted by applicable law.

21. Contact Us

For questions about order processing, shipping, delivery, or tracking, please contact us:

We will make reasonable efforts to respond to customer inquiries during our stated support hours.

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