Privacy Policy

Rawdenima

Effective Date: September 21, 2026
Last Updated: September 21, 2026

This Privacy Policy explains how Rawdenima (“Rawdenima,” “we,” “us,” or “our”) collects, uses, discloses, stores, retains, and protects personal information when you visit, browse, place an order through, make a purchase from, contact, or otherwise interact with our website at www.rawdenima.shop and the services associated with our online store.

Rawdenima operates from Germany and primarily offers its products to customers in the United States.

We are committed to handling personal information responsibly, transparently, and in accordance with applicable privacy and data protection requirements.

By using our website or services, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable law requires consent for certain processing activities, cookies, advertising technologies, or marketing communications, we will seek consent or provide appropriate privacy choices through methods made available through our website or services.

1. Who We Are

Rawdenima is an independently operated online retail store specializing in women’s fashion, including clothing, dresses, footwear, accessories, and related fashion products.

Store Name:
Rawdenima

Website:
www.rawdenima.shop

Customer Support Email:
info@rawdenima.shop

Customer Support Phone:
+49 171 2748915

Business Address:
Nelkenstraße 7
85053 Ingolstadt
Germany

Primary Market:
United States

Responsibility for privacy-related matters has been designated within Rawdenima.

For privacy-related questions, requests, or concerns, please contact:

Email:
info@rawdenima.shop

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected in connection with Rawdenima and our online retail activities, including when you:

• Visit or browse our website

• View products

• Add products to your shopping cart

• Create or use a customer account, where available

• Place or manage an order

• Complete checkout

• Make a payment

• Receive shipping or delivery services

• Request a return or refund

• Contact customer support

• Subscribe to marketing communications

• Submit a privacy-related request

• Interact with cookies, analytics, or advertising technologies where applicable

• Otherwise communicate or interact with Rawdenima

This Privacy Policy does not govern independent third-party websites, platforms, applications, payment providers, shipping providers, social media services, or other independent third parties that maintain their own privacy practices.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We do not intentionally seek to collect special categories of sensitive personal information unless such information is voluntarily provided in connection with a legitimate customer service, legal, or other necessary matter.

If we receive such information, we will process it only as reasonably necessary and as permitted by applicable law.

Contact Information

We may collect:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Other contact information you voluntarily provide

Order and Transaction Information

We may collect:

• Products viewed

• Products selected or purchased

• Shopping cart information

• Order number

• Order history

• Product size

• Product color

• Quantity

• Product variations

• Shipping method

• Delivery information

• Billing information

• Discount or promotional information

• Payment status

• Transaction confirmation

• Return information

• Refund information

• Customer service records

Payment Information

Payments made through our website are processed through Shopify and payment service providers made available through checkout.

Depending on the payment method selected, the applicable payment provider may collect or process information such as:

• Payment card information

• Billing information

• Transaction information

• Authentication information

• Digital wallet information

• Fraud-prevention information

• Security information

Rawdenima does not directly store complete credit or debit card numbers on our own website servers.

Payment information may instead be processed by Shopify or the applicable payment provider according to that provider’s privacy, security, contractual, and legal requirements.

The payment methods available to you are those displayed during checkout and may vary depending on location, device, currency, and checkout configuration.

4. Customer Account Information

If customer account functionality is available through our website, we may collect and process:

• Account login information

• Saved addresses

• Order history

• Account preferences

• Account-related communications

You are responsible for maintaining the confidentiality of your account credentials.

Please contact us if you believe your account has been accessed or used without authorization.

5. Customer Support Information

When you communicate with us regarding products, orders, shipping, returns, refunds, or another customer service matter, we may collect:

• Messages and emails

• Contact information

• Product inquiries

• Sizing inquiries

• Order inquiries

• Shipping inquiries

• Return requests

• Refund requests

• Photographs voluntarily provided in connection with a claim

• Documents voluntarily provided in connection with a customer service matter

• Feedback

• Other information you choose to provide

Information submitted for customer support purposes will be used to review and respond to the relevant matter.

We will not use customer service photographs or documents for unrelated marketing purposes without appropriate authorization where required.

6. Device and Usage Information

When you visit or interact with our website, certain technical and usage information may be collected automatically.

Depending on the technologies in use, this may include:

• IP address

• Browser type

• Device type

• Operating system

• Language settings

• General time zone information

• Pages visited

• Products viewed

• Dates and times of interactions

• Referring website or traffic source

• Shopping cart activity

• Checkout activity

• Cookie identifiers

• Device identifiers

• Advertising identifiers

• Interactions with advertisements, emails, or website features

This information may be used for website operation, security, fraud prevention, troubleshooting, analytics, personalization, and advertising measurement where applicable.

7. How We Collect Personal Information

We may collect personal information:

• Directly from you

• Through our Shopify-powered online store

• When you place an order

• When you create or use an account

• When you contact customer service

• When you subscribe to communications

• When you submit a return, refund, or privacy request

• Automatically through your browser or device

• Through cookies and similar technologies

• Through payment providers

• Through shipping and delivery providers

• Through fraud-prevention and security providers

• Through analytics providers where applicable

• Through advertising providers where applicable

• Through customer support and communication providers

Where information is collected indirectly, the source may include your browser, device, Shopify, payment provider, shipping provider, analytics provider, advertising provider, or another service provider used in connection with our store.

We seek to limit the personal information we collect to information reasonably necessary for the purposes described in this Privacy Policy.

8. How We Use Personal Information

We may use personal information for the following purposes.

Orders and Fulfillment

• Process orders

• Verify transactions

• Process payments

• Prepare purchases

• Arrange fulfillment

• Arrange shipping and delivery

• Provide order confirmations

• Provide tracking information

Customer Service

• Respond to inquiries

• Answer product or sizing questions

• Investigate order issues

• Respond to delivery inquiries

• Process returns

• Process refunds

• Resolve complaints or disputes

Security and Fraud Prevention

• Detect suspicious activity

• Prevent fraudulent transactions

• Protect customer accounts

• Protect our website

• Protect payment transactions

• Investigate potential abuse

Website Improvement

• Understand website usage

• Diagnose technical problems

• Improve website functionality

• Improve product presentation

• Improve customer experience

• Understand general customer interest

Marketing and Advertising

Where permitted by applicable law, we may use information to:

• Send promotional communications

• Measure marketing performance

• Measure advertising activity

• Understand campaign effectiveness

• Provide advertising or remarketing where permitted

• Personalize website or advertising experiences where permitted

Where consent is legally required, relevant activities will be subject to appropriate consent or privacy choices.

Legal and Business Purposes

We may use personal information to:

• Maintain transaction records

• Maintain accounting records

• Meet tax obligations

• Meet legal requirements

• Respond to lawful requests

• Prevent fraud

• Resolve disputes

• Enforce agreements and policies

• Establish, exercise, or defend legal rights

9. Legal Bases for Processing

Where the General Data Protection Regulation or another law requiring a lawful basis applies, we may rely on one or more of the following legal bases.

Performance of a Contract

We may process information where necessary to:

• Process an order

• Accept payment

• Fulfill a purchase

• Arrange shipping and delivery

• Provide customer service

• Handle returns and refunds

Legal Obligations

We may process information where necessary to comply with:

• Tax obligations

• Accounting requirements

• Consumer protection requirements

• Regulatory requirements

• Lawful government or court requests

Legitimate Interests

Where permitted by applicable law, we may process information for legitimate interests such as:

• Fraud prevention

• Website security

• Service improvement

• Business administration

• Protecting legal rights

Where we rely on legitimate interests, we consider applicable privacy rights and the nature of the processing.

Consent

Where consent is required, we may rely on consent for activities such as:

• Certain marketing communications

• Certain non-essential cookies

• Certain advertising technologies

• Other processing requiring consent

Where processing is based on consent, you may withdraw your consent as permitted by applicable law.

Information Necessary to Provide Our Services

Certain personal information, such as your name, contact information, shipping address, and payment-related information, may be necessary for us to process and fulfill your order.

If you choose not to provide information necessary for an order or another requested service, we may be unable to complete the transaction or provide the requested service.

Information provided for optional marketing, analytics, or similar activities is voluntary where applicable.

10. Shopify

Our online store is powered by Shopify.

Shopify provides technology and services used to support functions such as:

• Website operation

• Product display

• Shopping cart functionality

• Checkout

• Order processing

• Customer accounts where available

• Payment support

• Fraud prevention

• Store administration

• Other e-commerce functions

When you visit or make a purchase from our Shopify-powered store, Shopify may process certain personal information in connection with providing its services to Rawdenima and supporting your interaction with our store.

Depending on our Shopify settings and the Shopify services we use, Shopify may also process information for additional features, security, analytics, personalization, or other services permitted under applicable agreements and privacy requirements.

If Shopify Network Intelligence or related Shopify Enhanced Services are enabled for our store, Shopify may process information in connection with those services in accordance with Shopify’s applicable privacy practices, our settings, and customer privacy choices where required.

More information about Shopify’s privacy practices for consumers is available at:

https://www.shopify.com/legal/privacy/consumers

Rawdenima does not control all independent processing performed by Shopify.

11. Payment Providers

We may use payment processors and financial service providers made available through checkout.

These providers may receive information necessary to:

• Authorize payments

• Authenticate transactions

• Complete purchases

• Prevent fraud

• Process refunds

• Meet legal or regulatory obligations

Payment providers may process information according to their own privacy notices, security requirements, contractual obligations, and applicable law.

12. Shipping and Fulfillment Providers

To fulfill and deliver orders, we may disclose necessary information to:

• Shipping carriers

• Delivery providers

• Fulfillment providers

• Logistics providers

• Other parties involved in completing an order

Information disclosed may include:

• Customer name

• Shipping address

• Email address where necessary

• Telephone number where necessary

• Order information

• Tracking information

• Delivery instructions

These providers may process information according to their own legal and contractual requirements.

13. Other Service Providers

We may use third parties that provide services necessary to operate or support our business, including:

• Website technology providers

• Hosting providers

• Communication providers

• Customer support providers

• Fraud-prevention providers

• Security providers

• Analytics providers

• Advertising providers

• Payment providers

• Shipping and fulfillment providers

• Professional advisers

These providers may process personal information as necessary to provide their services and according to their own applicable privacy and legal obligations.

The legal role of a provider may differ depending on the service provided, the processing involved, and applicable law.

14. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, device identifiers, and similar technologies.

These technologies may support:

• Essential website functionality

• Shopping cart operation

• Checkout

• Customer accounts

• Website security

• Fraud prevention

• Remembering preferences

• Website performance

• Analytics

• Advertising measurement

• Personalization

• Marketing or remarketing where permitted

Some technologies may be necessary for website operation.

Other technologies may be optional or subject to consent or privacy choices depending on applicable law and your location.

Where required by applicable law, non-essential cookies and similar technologies are subject to appropriate consent or privacy controls made available through our website.

Where privacy preference controls are available, you may use them to manage applicable choices.

You may also manage or delete cookies through your browser settings.

Blocking or disabling certain cookies may affect website functionality.

15. Analytics and Advertising

We may use analytics and advertising providers to understand website activity, evaluate marketing performance, improve our services, and measure advertising effectiveness.

Depending on the technologies actually installed and configured on our website, these providers may process information such as:

• IP address

• Browser information

• Device information

• Pages viewed

• Products viewed

• Referral source

• Advertising interactions

• Shopping cart activity

• Checkout activity

• Purchase events

• Cookie identifiers

• Advertising identifiers

We do not represent that every type of analytics or advertising technology is active on our website at all times.

The providers and technologies used may change as our website configuration, business operations, service providers, and marketing activities change.

Where applicable law requires consent or another privacy choice for analytics or advertising technologies, we will provide appropriate choices through the mechanisms available on our website.

16. How We Disclose Personal Information

We may disclose personal information to parties that help us operate our business and provide services, including:

• Shopify

• Payment processors

• Shipping providers

• Delivery providers

• Fulfillment providers

• Customer service providers

• Communication providers

• Security providers

• Fraud-prevention providers

• Analytics providers where applicable

• Advertising providers where applicable

• Professional advisers where reasonably necessary

We may also disclose personal information when reasonably necessary to:

• Comply with applicable law

• Respond to lawful legal process

• Respond to government or regulatory requests

• Prevent fraud

• Protect customers

• Protect our business

• Enforce agreements and policies

• Establish, exercise, or defend legal claims

Personal information may also be transferred in connection with a legitimate merger, acquisition, restructuring, financing, sale, or transfer of all or part of a business, subject to applicable legal requirements.

17. Sale, Sharing, and Targeted Advertising

Rawdenima does not sell personal information in exchange for direct monetary payment.

However, certain United States privacy laws may define concepts such as:

• Sale

• Sharing

• Targeted advertising

• Cross-context behavioral advertising

more broadly.

Depending on applicable law, certain uses of advertising technologies, pixels, audience-matching services, analytics technologies, advertising identifiers, or similar technologies may fall within those definitions.

Where applicable law gives you a right to opt out of such processing, you may exercise applicable rights through privacy controls made available on our website or by contacting:

info@rawdenima.shop

Where supported by our privacy tools and required by applicable law, browser-based opt-out preference signals may also be recognized.

18. United States Privacy Rights

Rawdenima primarily offers products to customers in the United States.

Residents of certain U.S. states may have privacy rights under applicable state privacy laws.

Depending on the applicable law and whether it applies to Rawdenima, these rights may include:

• Right to know whether personal information is processed

• Right to access personal information

• Right to correct inaccurate information

• Right to request deletion

• Right to receive certain information in a portable format

• Right to opt out of certain sales

• Right to opt out of certain sharing

• Right to opt out of certain targeted advertising

• Right to appeal certain privacy decisions where applicable

• Right to exercise applicable privacy rights without unlawful discrimination

The availability and scope of these rights depend on applicable legal thresholds, limitations, exemptions, and other requirements.

To submit a privacy request, contact:

info@rawdenima.shop

19. European and German Privacy Rights

Because Rawdenima operates from Germany, applicable German and European data protection requirements may apply to our processing activities.

Where GDPR applies, eligible individuals may have rights including:

• Right of access

• Right to rectification

• Right to erasure

• Right to restriction of processing

• Right to data portability

• Right to object to certain processing

• Right to withdraw consent where processing is based on consent

• Right to lodge a complaint with a competent supervisory authority

These rights are not absolute and may be subject to applicable legal limitations and exceptions.

Privacy requests may be submitted to:

info@rawdenima.shop

We will respond to valid privacy requests within the period required by applicable law.

If you believe that the processing of your personal information violates applicable data protection law, you may have the right to lodge a complaint with a competent data protection supervisory authority.

20. International Data Transfers

Rawdenima operates from Germany and primarily serves customers in the United States.

Because we use Shopify and other service providers, personal information may be processed, stored, accessed, or transferred in countries outside Germany or the European Economic Area, including the United States and other jurisdictions where service providers operate.

Those jurisdictions may have privacy laws that differ from those in Germany or the European Union.

Where applicable law requires safeguards for international transfers, appropriate safeguards may be used.

Depending on the circumstances, these may include:

• Adequacy decisions

• Standard Contractual Clauses

• Other legally recognized international transfer mechanisms

• Additional safeguards where required

Our service providers may maintain their own international data-transfer mechanisms and arrangements according to applicable law.

You may contact us for additional information regarding international processing relevant to your personal information where applicable.

21. Marketing Communications

Where permitted by applicable law, we may send marketing or promotional communications to customers who:

• Subscribe to marketing

• Provide applicable consent

• Otherwise qualify to receive such communications under applicable law

You may unsubscribe from marketing emails using the unsubscribe option included in the relevant message or by contacting us.

After unsubscribing from promotional communications, you may continue to receive non-promotional communications concerning:

• Orders

• Payments

• Shipping

• Delivery

• Returns

• Refunds

• Account security

• Customer service

• Legal notices

• Important service or policy updates

22. Your General Privacy Choices

Depending on applicable law, you may be able to:

• Request access to personal information

• Request correction

• Request deletion

• Withdraw consent

• Object to certain processing

• Request restriction of processing

• Request applicable data portability

• Opt out of certain targeted advertising

• Opt out of certain sales or sharing

• Manage available cookie or privacy preferences

• Unsubscribe from marketing

To exercise applicable rights, contact:

info@rawdenima.shop

23. Privacy Request Verification

To protect customer information, we may need to verify your identity before completing certain privacy requests.

Verification may involve confirming information such as:

• Email address

• Order information

• Account information

• Shipping information

• Previous interactions with us

The verification method used will depend on the nature of the request and the information involved.

Information provided for verification will be used only as reasonably necessary to evaluate and respond to the request.

24. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required or permitted by applicable law.

The appropriate retention period may depend on:

• Type of personal information

• Purpose of processing

• Order status

• Account status

• Tax requirements

• Accounting requirements

• Commercial recordkeeping requirements

• Consumer protection requirements

• Fraud-prevention requirements

• Security requirements

• Legal obligations

• Regulatory requirements

• Contractual requirements

• Dispute-resolution needs

• Applicable limitation periods

Different categories of personal information may therefore be retained for different periods.

Where personal information is no longer reasonably necessary and no legal or legitimate retention requirement remains, we may delete, anonymize, de-identify, or otherwise securely dispose of the information.

Our service providers may maintain their own retention schedules according to their legal obligations and privacy practices.

25. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access

• Unauthorized disclosure

• Loss

• Theft

• Misuse

• Alteration

• Destruction

Payments are processed through Shopify and supported payment providers.

Rawdenima does not directly store complete credit or debit card numbers on our own website servers.

No internet transmission, website, electronic storage system, or security measure can guarantee absolute security.

Accordingly, although we take reasonable precautions, we cannot guarantee that unauthorized access, disclosure, loss, misuse, or other security incidents will never occur.

26. Security Incidents

If we become aware of a security incident involving personal information, we will assess the circumstances and take reasonable measures appropriate to the nature and severity of the incident.

Where applicable law requires notification to affected individuals, supervisory authorities, regulators, or other authorities, we will provide such notification in accordance with applicable requirements.

27. Children’s Privacy

Our website is intended for a general consumer audience and is not specifically directed to children.

We do not knowingly seek to collect personal information from children where parental or guardian consent or authorization is required by applicable law.

If we become aware that personal information from a child has been collected in circumstances that do not comply with applicable legal requirements, we will take reasonable steps to address the matter.

A parent or legal guardian may contact:

info@rawdenima.shop

28. Third-Party Websites and Services

Our website may contain links to or integrations with independent third-party websites, platforms, payment providers, shipping providers, social media services, or other services.

These third parties maintain their own privacy practices.

Rawdenima does not control and is not responsible for the privacy, security, terms, or content of independent third-party services except where applicable law provides otherwise.

We encourage you to review the applicable privacy information before providing personal information directly to an independent third party.

29. Automated Fraud Prevention and Decision-Making

Shopify, payment providers, fraud-prevention providers, and other service providers may use automated technologies to identify or evaluate potentially fraudulent, abusive, or unauthorized transactions.

Information used for these purposes may include:

• Transaction information

• IP address

• Device information

• Billing information

• Shipping information

• Account activity

• Order information

Automated systems may generate fraud indicators, risk assessments, or transaction decisions according to the applicable provider’s procedures.

Rawdenima does not guarantee that every automated fraud or payment decision can be manually reviewed or overridden.

Where applicable law provides rights relating to solely automated decision-making, eligible individuals may exercise those rights by contacting us using the information provided in this Privacy Policy.

30. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business operations

• Our website

• Shopify services or settings

• Other service providers

• Advertising or analytics technologies

• Privacy practices

• Applicable legal requirements

• Regulatory requirements

When changes are made, we will publish the revised Privacy Policy on this page and update the “Last Updated” date.

Where applicable law requires additional notice or consent for a material change, we will take appropriate steps.

We encourage customers to review this Privacy Policy periodically.

31. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us:

Store Name:
Rawdenima

Website:
www.rawdenima.shop

Customer Support Email:
info@rawdenima.shop

Customer Support Phone:
+49 171 2748915

Business Address:
Nelkenstraße 7
85053 Ingolstadt
Germany

Primary Market:
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CET/CEST
Sunday: Closed

Privacy-related requests will be reviewed and handled within the period required by applicable law.