Return and Refund Policy

Rawdenima

Effective Date: September 21, 2026
Last Updated: September 21, 2026

This Return and Refund Policy explains the conditions under which products purchased from Rawdenima through www.rawdenima.shop may be returned, refunded, exchanged where available, or otherwise reviewed.

This policy should be read together with our Terms of Service, Shipping Policy, Privacy Policy, and Legal Notice.

Nothing in this policy is intended to exclude or restrict mandatory consumer rights that cannot lawfully be waived.

1. Store Information

Store Name: Rawdenima
Website: www.rawdenima.shop
Email: info@rawdenima.shop
Phone: +49 171 2748915
Business Address: Nelkenstraße 7, 85053 Ingolstadt, Germany
Primary Market: United States

2. Standard Return Period

Rawdenima generally accepts eligible return requests made within:

30 days after delivery of the product.

To qualify for a standard return, please contact us within the applicable 30-day period.

This voluntary 30-day return policy does not reduce any mandatory consumer rights that may apply under applicable law.

3. How to Request a Return

Before sending a product back, contact:

info@rawdenima.shop

Please provide:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Relevant photographs if the product is damaged, defective, incorrect, or materially different from what was ordered

Please do not send an unauthorized return before receiving applicable return instructions.

4. Return Address

Unless we provide different authorized instructions for a particular order, the default return contact address is:

Rawdenima — Returns
Nelkenstraße 7
85053 Ingolstadt
Germany

Because fulfillment arrangements may vary, please contact us before shipping a return.

Where appropriate, we may provide a different authorized return location associated with the applicable fulfillment arrangement.

5. Return Condition

For a standard change-of-mind return, products should generally be:

• Unworn
• Unwashed
• Unused beyond reasonable inspection or fitting
• Free from stains, odors, makeup, pet hair, or other signs of use
• In resalable condition
• Returned with original tags where applicable
• Returned with accessories or components where applicable
• Returned with original packaging where reasonably available

Trying on clothing in a manner reasonably necessary to determine fit does not automatically make the product ineligible for return.

6. Proof of Purchase

We may request information reasonably necessary to confirm that the product was purchased from Rawdenima, including:

• Order number
• Order confirmation
• Email address associated with the order
• Other relevant transaction information

Please never send complete payment card information by email.

7. Change-of-Mind Returns

Eligible products may generally be returned where the customer:

• Changes their mind
• Orders the wrong size
• Does not prefer the style
• Selects the wrong color or variation
• No longer wants the product

The product must meet the applicable return conditions.

For ordinary change-of-mind returns, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

8. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Materially different from the product ordered

please contact us as soon as reasonably possible.

We may request:

• Order number
• Photographs of the product
• Photographs of packaging
• Photograph of the shipping label
• Description of the issue

Where the claim is confirmed, Rawdenima will provide an appropriate remedy in accordance with applicable law.

Where reasonably applicable, this may include:

• Replacement
• Refund
• Other legally required remedy

Reasonable authorized return shipping costs for a confirmed error or defect for which Rawdenima is responsible will not ordinarily be charged to the customer.

9. Items That May Not Qualify for Change-of-Mind Returns

Depending on the product and applicable law, certain products may not qualify for ordinary change-of-mind returns, including:

• Personalized or customized products
• Products altered at the customer's request
• Products materially worn, washed, damaged, or altered after delivery
• Hygiene-sensitive goods where applicable protections or seals have been removed and resale would not be appropriate
• Products clearly identified as Final Sale before purchase where legally permitted

These exclusions do not remove mandatory rights relating to defective, unsafe, incorrectly supplied, or materially misdescribed products.

10. Sale Items

A product purchased at a promotional or discounted price is not automatically non-returnable.

Unless clearly identified as Final Sale before purchase, eligible sale products may be returned under the applicable conditions of this policy.

11. Exchanges

Where operationally available, we may assist with exchanges for another:

• Size
• Color
• Variation
• Eligible product

Exchange availability depends on inventory and fulfillment circumstances.

We cannot guarantee that the requested replacement will remain available.

Where an exchange cannot be completed, an eligible return and refund may be processed instead.

12. Return Shipping

For standard change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a trackable return shipping service and keeping:

• Tracking number
• Carrier receipt
• Proof of dispatch

Do not arrange expensive or special return shipping without contacting us first if you believe Rawdenima should be responsible for the cost.

13. Return Inspection

After a return is received, we may inspect the product to confirm:

• Product identity
• Return eligibility
• Product condition
• Presence of applicable tags or components
• Whether the product shows signs of material use, washing, alteration, or customer-caused damage

Providing return instructions does not automatically guarantee a refund where the item ultimately does not qualify.

Mandatory consumer rights remain unaffected.

14. Refund Method

Approved refunds will normally be issued to the original payment method used for the purchase.

If the original payment method cannot receive a refund, we will review available alternatives consistent with payment-provider procedures and applicable law.

15. Refund Processing

For an approved return, Rawdenima will generally initiate the refund within:

7 business days after the returned product has been received, inspected, and approved.

After a refund is issued by Rawdenima, the bank, card issuer, digital wallet, or payment provider may require additional processing time before the refund appears in the customer's account.

16. Original Shipping Charges

For ordinary change-of-mind returns, original shipping charges, if any, may be non-refundable unless applicable law requires otherwise.

Where a refund arises because a product was defective, incorrectly supplied, materially misdescribed, or subject to another mandatory consumer remedy, applicable delivery costs will be handled according to the circumstances and applicable law.

17. Partial Refunds

Where permitted by law, a refund may be reduced if a returned product has materially lost value because of handling beyond what is reasonably necessary to inspect its nature, characteristics, or fit.

This may include significant:

• Wear
• Washing
• Alteration
• Customer-caused damage
• Missing components

No deduction will be made where prohibited by applicable consumer law.

18. Order Cancellation

If you wish to cancel an order before shipment, contact:

info@rawdenima.shop

We will make reasonable efforts to process the cancellation where fulfillment has not already progressed too far.

We cannot guarantee cancellation after an order has entered fulfillment or shipment.

This does not restrict any mandatory statutory cancellation or withdrawal right.

19. European Economic Area and German Withdrawal Rights

Where applicable EEA or German consumer law gives you a statutory right of withdrawal for a qualifying distance contract, that statutory right applies independently of our voluntary 30-day return policy.

Eligible consumers may generally have a 14-day statutory withdrawal period beginning as provided by applicable law.

A consumer exercising an applicable statutory withdrawal right does not need to provide a reason.

You may communicate your decision clearly by contacting:

info@rawdenima.shop

Where applicable law requires an electronic withdrawal function or another specific withdrawal mechanism, Rawdenima will provide or maintain the required mechanism where that legal requirement applies to our store.

For a valid statutory withdrawal, refunds and return costs will be handled according to applicable consumer law.

Nothing in this policy restricts statutory rights concerning non-conforming or defective goods.

20. United States Customers

Our primary market is the United States.

Return and refund rights may vary by state.

Our voluntary 30-day return policy applies in addition to any mandatory rights available under applicable law.

21. Fraudulent or Abusive Returns

We may take reasonable measures where there is evidence of:

• Return fraud
• Product substitution
• Deliberate damage
• False documentation
• Repeated abuse of return procedures
• Other fraudulent conduct

Any refusal or restriction will remain subject to applicable consumer law.

22. Privacy

Personal information provided in connection with a return or refund is handled according to our Privacy Policy.

23. Changes to This Policy

We may update this policy to reflect changes in:

• Business operations
• Fulfillment procedures
• Products
• Payment systems
• Applicable law
• Regulatory requirements

Updates will be published on this page with a revised Last Updated date.

24. Contact Us

Rawdenima
www.rawdenima.shop
info@rawdenima.shop
+49 171 2748915
Nelkenstraße 7
85053 Ingolstadt
Germany

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CET/CEST
Sunday: Closed