Shipping policy

Shipping Policy

Effective Date: September 21, 2026
Last Updated: September 21, 2026

This Shipping Policy explains how orders placed through www.rawdenima.shop are processed, shipped, tracked, and delivered.

1. Store Information

  • Store Name: Rawdenima
  • Website: www.rawdenima.shop
  • Email: info@rawdenima.shop
  • Phone: +49 171 2748915
  • Business Address: Nelkenstraße 7, 85053 Ingolstadt, Germany
  • Primary Market: United States

2. Shipping Availability

Rawdenima primarily serves customers in the United States. Additional destinations may be available when shown through checkout. Availability may depend on destination, product, carrier availability, fulfillment location, legal restrictions, customs requirements, or checkout configuration.

3. Processing & Delivery Timeframes

We process and ship orders according to the estimated schedule below:

Shipping Method Processing Time Transit Time Estimated Total Delivery Time Shipping Cost
Standard Shipping 1–3 Business Days 5–8 Business Days 6–11 Business Days Calculated / Displayed at Checkout

Note: Unless expressly stated otherwise, shipping and delivery timeframes are estimates rather than guaranteed delivery dates. Actual delivery may be affected by destination, carrier operations, customs, weather, public holidays, or transportation disruptions.

4. Business Days & Cut-Off Time

Business days exclude Saturdays, Sundays, and applicable public holidays. Orders placed outside normal business hours will begin processing on the next business day.

5. Order Processing

Orders may undergo payment authorization, fraud-prevention review, order verification, product availability confirmation, address review, picking and packing, and preparation for shipment. Receiving an order confirmation email does not mean the package has already shipped.

6. Shipping Confirmation and Tracking

Where tracking is available, we will provide a tracking number, carrier information, and a tracking link via email once your order has shipped. Please allow up to 48 hours for tracking information to update after the label is created.

7. Shipping Carriers

Rawdenima may use different postal, courier, and logistics providers depending on destination, package size, and carrier availability. We do not guarantee the use of a specific carrier unless explicitly stated at checkout.

8. Third-Party Fulfillment

Rawdenima may use third-party fulfillment and logistics partners. As a result, products may be dispatched from a fulfillment warehouse different from our German business address. Our business address is our administrative office and should not be interpreted as the dispatch location for every order.

9. Multiple Packages

Orders containing multiple items may arrive in separate packages if fulfilled from different locations or if package size limits apply. Separate packages may arrive on different days.

10. Shipping Address & Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout. If you notice an error in your shipping address, please contact info@rawdenima.shop immediately. We cannot guarantee address modifications once processing or shipment has begun.

11. Delivered but Not Located

If carrier tracking shows your package was delivered but you cannot locate it, please check the surrounding delivery area, ask household members or building management, and review carrier notes. If you still cannot locate the package, reach out to us with your order number.

12. Damaged or Delayed Shipments

If a product arrives damaged or appears lost in transit, contact info@rawdenima.shop as soon as possible. Please provide your order number and photos of the damaged product and packaging so we can review and resolve the issue quickly.

13. Customs and Import Charges

International or cross-border shipments may be subject to customs duties, import taxes, or carrier fees imposed by the destination country. Where not collected at checkout, the recipient is responsible for paying any government-assessed import charges.

14. Contact Us

For any questions or support regarding our Shipping Policy, please contact us:

  • Store Name: Rawdenima
  • Website: www.rawdenima.shop
  • Email: info@rawdenima.shop
  • Phone: +49 171 2748915
  • Address: Nelkenstraße 7, 85053 Ingolstadt, Germany
  • Customer Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM CET/CEST (Sunday: Closed)